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Shuffle Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Shuffle Casino. Please read them carefully before registering an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to follow these terms, together with any additional rules displayed for particular games, promotions or services.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Shuffle Casino. They apply to the website, mobile services, games, account facilities, payment functions, promotional offers and any other services made available through the platform. If you do not agree with these terms, you must not use the website or create an account.
You must use Shuffle Casino only for lawful purposes and in accordance with all applicable Australian laws and regulations. Access to online gambling services may be restricted in some locations or for certain people. You are responsible for checking whether you are permitted to use the service from your location. Shuffle Casino may refuse access, suspend an account or restrict a service where this is reasonably required for legal, regulatory, security or operational reasons.
These terms may be updated from time to time. Changes may be published on the website and may take effect when posted or from another date stated with the update. You should review the terms regularly. Continuing to use Shuffle Casino after an update means that you accept the revised terms. Additional terms may apply to specific games, payment methods or promotions and will form part of this agreement where relevant.
Eligibility and account registration
You must meet the minimum legal age and any other eligibility requirements that apply in your location before opening or using an account. You must provide information that is accurate, complete and current during registration and whenever requested. You must promptly update information if it changes.
Only one personal account is generally permitted unless the operator expressly allows otherwise. An account must be opened for your own use and not on behalf of another person. You must not sell, transfer, lend or share your account. You are responsible for keeping your login details confidential and for all activity carried out through your account, except where unauthorised use results from the operator's own failure to apply reasonable security measures.
2. Account checks, funds and transactions
Shuffle Casino may carry out identity, age, location, payment and source-of-funds checks. These checks help meet legal and responsible gambling obligations and protect the platform from fraud, money laundering and other misuse. You may be asked to provide suitable documents or information. An account, transaction or withdrawal may remain restricted until required checks have been completed.
You must use a payment method that belongs to you or that you are authorised to use. Payments made using another person's card, account or financial instrument may be rejected, reversed or investigated. Shuffle Casino may also apply reasonable transaction controls, including deposit limits, withdrawal reviews, account restrictions or temporary holds where required for security or compliance purposes.
You should only deposit money that you can afford to lose. Funds should not be deposited for the purpose of transferring money to another person or account. You remain responsible for checking the details of each transaction before confirming it. Financial institutions, payment providers or other intermediaries may apply their own fees, processing rules or restrictions.
Withdrawals may be subject to account verification, payment checks, anti-fraud procedures and any applicable game or promotional rules. Funds may be returned through an approved method and may not always be paid using the method originally selected. Where a transaction is found to be invalid, unauthorised or connected with prohibited activity, the operator may cancel or review it in accordance with applicable law.
Game play and results
You are responsible for reviewing the rules, stake options and relevant information for a game before playing. Bets or game instructions are normally treated as final once accepted by the system, subject to correction of clear error, technical failure or any requirement of law. Game results recorded by the platform's systems will generally be used to determine the outcome, unless an obvious malfunction or other material issue requires investigation.
If a game, transaction or result is affected by a technical error, software fault, communication failure or other system problem, Shuffle Casino may pause the affected service and investigate. Bets or outcomes may be corrected or voided where appropriate. You must not attempt to exploit errors, bugs, glitches or system weaknesses, and must report any suspected issue rather than using it to gain an unfair advantage.
3. Promotions, prohibited conduct and responsible gambling
Promotions, bonuses, tournaments and other offers may have separate terms. Those terms may include eligibility requirements, participation conditions, wagering or play-through requirements, expiry dates, game restrictions, maximum values and withdrawal conditions. You should read the applicable offer terms before accepting or using an offer. If there is an inconsistency, the specific promotional terms will usually apply to that offer.
Unless expressly permitted, a promotion must not be used with multiple accounts, coordinated accounts, automated tools or other methods intended to obtain an unfair benefit. Shuffle Casino may withdraw an offer, refuse participation, remove promotional benefits or review related transactions where it reasonably suspects abuse, fraud, collusion or a breach of the relevant terms.
Prohibited use
- Using the website while under the minimum legal gambling age or helping another person who is underage to use it.
- Providing false, misleading or incomplete registration, identity or payment information.
- Using the platform for fraud, money laundering, unlawful financial activity or any other illegal purpose.
- Attempting to bypass location, identity, security, account or responsible gambling controls.
- Using bots, scripts, automated software or devices designed to interfere with games or website operation.
- Colluding with other players, manipulating outcomes or taking advantage of another person's account.
- Uploading malicious code, interfering with the website or attempting to gain unauthorised access to systems or data.
- Using content, branding or website material without appropriate permission.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget and time limit before you play, avoid chasing losses, and never gamble with money needed for essential expenses. Do not play when affected by alcohol, drugs, strong emotions or financial pressure.
Responsible gambling tools may include deposit limits, session controls, cooling-off periods, self-exclusion and account restrictions. Availability and operation of these tools may vary. If gambling no longer feels enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. Requests for self-exclusion or account closure should be made through the available account or support process.
4. Website access, liability and account closure
Shuffle Casino aims to keep the website and services available, secure and accurate, but continuous or error-free access cannot be guaranteed. Services may be changed, suspended or withdrawn for maintenance, upgrades, security, technical issues, third-party failures, legal requirements or other operational reasons. You should maintain suitable equipment, software, internet access and security controls when using the website.
Website content is provided for general information and may change without notice. To the extent permitted by law, Shuffle Casino is not responsible for losses caused by events outside its reasonable control, including telecommunications failures, device problems, interruptions, malware, payment-provider issues or unauthorised access resulting from your failure to protect account credentials. Nothing in these terms excludes rights or guarantees that cannot lawfully be excluded under Australian consumer law.
You may stop using your account at any time. Shuffle Casino may suspend, restrict or close an account where it identifies a breach of these terms, suspected illegal or harmful activity, security concerns, failed verification, responsible gambling concerns or a legal or regulatory requirement. Where appropriate, you may be given an explanation, although information may be withheld where disclosure could interfere with security, investigation or legal obligations.
Closing an account does not remove obligations that arose before closure. Any pending transactions, promotional conditions, disputes, verification matters or suspected breaches may continue to be reviewed. You must not open a new account to avoid an account restriction, self-exclusion, investigation or other control.
Questions and complaints
If you have a question, concern or complaint about the website, an account, a transaction or a game, use the support or contact options made available on Shuffle Casino. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints may be assessed under the operator's internal procedures and may require identity verification or supporting documents.
These terms are intended to be read consistently with applicable Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not amount to a waiver of the right to enforce it later. By continuing to access Shuffle Casino, you confirm that you have read and accepted these Terms & Conditions.