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Responsible Gaming
Shuffle Casino is committed to supporting a safer and more enjoyable gambling environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, consider whether gambling is suitable for you, set clear limits and take regular breaks. If gambling begins to affect your finances, relationships, work or wellbeing, stop and seek support.
Gamble responsibly
Responsible gambling means making informed decisions, understanding the risks and keeping your gambling within limits that are affordable for you. No form of gambling is risk-free. Games are based on chance, and outcomes cannot be predicted or controlled. Previous results do not influence future results, and a winning run does not mean another win is due.
Only gamble with money you can afford to lose after essential costs such as housing, food, bills, education and other commitments have been covered. Never use borrowed money, money set aside for necessities or funds intended for someone else. Gambling winnings should not be relied upon to pay bills, manage debt or meet regular financial commitments.
- Set a spending limit before you begin and keep to it.
- Set a time limit and take regular breaks away from the screen.
- Treat deposits as entertainment spending, not as an investment.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Do not borrow money or sell belongings to fund gambling.
- Keep gambling separate from everyday expenses and household budgets.
- Do not chase losses by increasing your stakes or gambling for longer.
- Remember that you can stop at any time, whether you are winning or losing.
It may help to keep a simple record of how much time and money you spend gambling. Reviewing your activity can make patterns easier to recognise and help you decide whether your limits remain appropriate. If you find it difficult to stay within a limit, consider stopping completely and seeking independent support.
Take breaks and maintain perspective
Online gambling can make it easy to lose track of time. Move away from your device regularly, do something different and consider whether continuing is still a sensible choice. Gambling should not replace sleep, work, study, exercise, relationships or other activities that support your wellbeing. If you are gambling to escape stress, sadness, loneliness or other difficult feelings, consider speaking with someone you trust or a qualified support service.
Tools to help you stay in control
Depending on the services available to your account and applicable requirements, safer gambling tools may help you manage your activity. These tools are intended to support informed decisions, but they work best when used before problems develop. Choose limits that reflect your personal circumstances and review them regularly.
Deposit and spending limits
A deposit or spending limit can restrict the amount you add or use over a selected period. Consider setting a limit before your first deposit. A lower limit may apply immediately, while a request to increase a limit may be subject to a waiting period or other safeguards. Do not assume that a limit covers spending with other gambling providers, websites or accounts.
Time reminders and breaks
If available, use session reminders or schedule regular breaks. A reminder can help you review how long you have been playing and how much you have spent. Leaving the game, getting fresh air or contacting a friend can help you maintain perspective. If you regularly ignore time reminders, consider taking a longer break or restricting your account.
Account closure and self-exclusion
If you want to stop gambling, you may be able to request a temporary account break, account closure or self-exclusion. These options may prevent access for a selected period or until further review. Read the relevant information carefully and use the available support channel if you need help choosing an option.
Self-exclusion may not automatically cover other gambling providers, websites, venues or accounts. If you are concerned about gambling across multiple services, seek independent advice about wider exclusion and support options available in Australia. Do not create another account or use another person's account to avoid a restriction.
Recognising signs of gambling harm
Gambling harm can develop gradually, and it can affect anyone regardless of age, income, background or experience. You do not need to wait until a serious problem occurs before asking for help. Speaking with someone early can make it easier to regain control.
- Spending more time or money gambling than you intended.
- Trying to win back losses by gambling more often or placing larger bets.
- Feeling restless, irritable or anxious when you cannot gamble.
- Hiding gambling activity or being dishonest about deposits, losses or time spent playing.
- Borrowing money, missing payments or using savings to gamble.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Losing interest in work, study, family, friends or activities you previously enjoyed.
- Arguing with people close to you because of gambling.
- Continuing to gamble even when it causes financial, emotional or relationship problems.
- Feeling unable to stop, reduce your gambling or take a meaningful break.
If any of these signs sound familiar, stop gambling and consider closing or restricting your account. Do not try to manage losses by gambling further. Write down your immediate priorities, such as essential bills and personal safety, and speak with a trusted person or qualified support service.
Gambling harm can also affect family members, partners and friends. People close to a gambler may experience financial pressure, conflict, stress and loss of trust. If someone you care about may be experiencing harm, approach them calmly and focus on the effect of the behaviour rather than blame. Encourage them to seek professional guidance, protect shared finances where appropriate and seek support for yourself as well.
Avoid chasing losses
Losses are part of gambling and cannot be recovered by continuing to play. Increasing stakes, gambling for longer or using money needed for other purposes can make financial harm worse. Treat every deposit as money that may be lost and never make a gambling decision based on the belief that a win is guaranteed or overdue.
Support, safety and account responsibilities
If you are worried about your gambling, help is available through independent gambling support and counselling services in Australia. These services can provide confidential information, practical strategies and assistance with financial or emotional impacts. You can also speak with a medical professional or mental health practitioner. If you feel at immediate risk of harming yourself or someone else, contact emergency services or a crisis support service in your area without delay.
Shuffle Casino may provide safer gambling information, account controls and assistance with requests relating to limits, breaks or exclusion. Support staff can explain the options available through the service, but they cannot guarantee winnings, recover losses or provide personal financial advice. If you request account restrictions, follow the instructions provided and do not create another account to avoid those restrictions.
Age and account security
Gambling is only for people who meet the applicable minimum legal age and other eligibility requirements. Do not allow another person to use your account, and do not use an account belonging to someone else. Keep passwords, payment details and devices secure. Parents and guardians should use suitable device controls and monitor access to gambling websites and applications.
Financial and promotional awareness
Before depositing, check that the payment method is yours to use and that the transaction will not affect essential expenses. Consider whether promotional messages are helpful for you. If marketing or promotional communication encourages you to gamble when you are trying to reduce or stop, use the available communication preferences and account restriction options. Promotional offers should never be treated as a reason to gamble beyond your chosen limits.
This page provides general responsible gambling information and is not a substitute for personal, medical, legal or financial advice. Requirements and support options may change, so Australian players should consider current guidance from relevant government and independent support organisations. The safest choice for anyone who cannot gamble within affordable limits is not to gamble.