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Betting Rules
These Betting Rules explain the general conditions that apply when you use Shuffle Casino to place bets or play casino games. They should be read together with the website’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, promotion or payment method.
General betting conditions
By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the applicable rules. You are responsible for using the website only where online gambling is lawful and for complying with all laws that apply to you. Shuffle Casino may restrict access where required by law, regulation, technical limitations or internal procedures.
You must be at least the legal gambling age that applies in your location. You must also provide accurate, complete and current information when registering and whenever information is requested for account verification. An account may only be used by the person whose name appears on the account. You must keep your login details private and must notify the website promptly if you believe that someone else has accessed your account.
One person should use only one account unless the website has expressly approved another arrangement. Accounts must not be opened or used on behalf of another person, for an organisation without appropriate authority, or to disguise the identity of the actual player. You must not sell, transfer, lend or otherwise make your account available to another person.
Bets must be placed through the approved website or application interface. A bet is generally accepted only when it has been recorded by the website’s systems and a confirmation is shown or otherwise made available. An entry in your account history is the usual record of the bet. A bet that has not been accepted is not a valid bet, even if you attempted to submit it.
You should check your selections, stake, odds, game, market and any other details before confirming a bet. Once accepted, a bet normally cannot be changed or cancelled unless the relevant game rules, promotion terms or applicable law allow it. If there is a technical problem, an obvious error or a failure in processing, the website may review the transaction and take the action permitted under the applicable terms.
Prohibited activity
- Using the website for unlawful activity, fraud, money laundering or any other improper purpose.
- Attempting to manipulate a game, exploit a software fault, interfere with the website or gain an unfair advantage.
- Using automated software, bots, scripts or other tools where they are not permitted by the applicable rules.
- Providing false information or using payment methods that belong to another person without proper authority.
- Colluding with other players or attempting to influence the outcome of a game or event improperly.
- Trying to avoid account, payment, identity or responsible gambling controls.
Games, markets and results
Each game, betting market or product may have its own rules. Those rules may explain how selections are made, how outcomes are determined, when a bet is settled, and what happens in unusual circumstances. You should review the rules shown with the relevant game or market before placing a bet. If a specific game rule conflicts with a general statement on this page, the specific rule may apply to that game.
Casino games are determined by the game software and its approved random outcome processes. Past results do not predict future results. A sequence of wins or losses does not change the probability of a future outcome, and no strategy can guarantee a win. Where a game displays theoretical return, odds or probability information, this information is not a promise of a particular result for an individual session.
For betting markets, settlement is based on the official result or other settlement source stated in the relevant rules. A market may be suspended, changed, voided or settled in a different way if an event is abandoned, postponed, interrupted, incorrectly offered or affected by circumstances outside the website’s control. The outcome of a market is not determined by a player’s personal view of what should have happened.
If there is an obvious pricing, description or settlement error, the website may correct the error, void an affected bet or apply the result that should have been displayed under the relevant rules. A technical display issue does not create an entitlement to a result that was not intended. Where a bet has been settled incorrectly, the website may make a reasonable correction after reviewing the relevant records.
The website may be unavailable from time to time because of maintenance, updates, network problems, device issues or events outside its reasonable control. You should not assume that a selection was accepted unless the website provides confirmation. If your account history does not show a bet, contact the website through the available support channel before attempting to place the same bet again.
Accounts, funds and payments
You are responsible for checking your account balance and transaction history. Funds should be used only for permitted betting activity and must not be used to facilitate unlawful conduct. The website may carry out identity, age, payment and source-of-funds checks where required by law, risk controls or its internal procedures. These checks may be requested before deposits, withdrawals or other account activity are completed.
Deposits and withdrawals are subject to the payment method’s requirements, the website’s available options and any applicable verification process. A payment may be delayed, declined, reversed or returned where information is incomplete, a payment provider does not approve the transaction, a security review is required, or the transaction does not comply with the applicable rules. You should use a payment method that is in your own name unless an approved alternative is expressly permitted.
You should not deposit more than you can afford to lose. A deposit is not a guarantee of a win or of a particular withdrawal outcome. Any fees, limits, processing conditions or restrictions connected with a payment method will be shown where relevant or described in the applicable terms. The website may set or change operational limits in accordance with its policies and legal obligations.
If an account is closed, suspended or restricted, pending bets and balances may be handled in accordance with the Terms and Conditions, applicable game rules and legal requirements. Where an amount is found to have been credited in error, the website may correct the balance or request repayment. You must not spend or withdraw funds that you know, or reasonably should know, were credited by mistake.
Promotions and offers
Promotions, bonuses, free bets and other offers are subject to their own terms. These may include eligibility requirements, participation steps, expiry periods, wagering or play conditions, game restrictions, maximum values and withdrawal rules. The promotional terms shown at the time of participation should be read carefully before an offer is accepted. If a promotion is inconsistent with these general rules, its specific terms may govern the promotion.
A promotion must not be used abusively or in a way intended to avoid its purpose. The website may refuse, withdraw or amend an offer where there is suspected misuse, an error, duplicate participation, multiple-account activity or a breach of the promotional terms. A promotion is not a guarantee that a player will receive a financial benefit.
Responsible gambling and complaints
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for household costs, bills or other commitments. Do not chase losses, borrow money to gamble, or continue playing when gambling is causing stress or affecting your relationships, work or wellbeing.
- Set personal deposit, loss, spending or time limits where those tools are available.
- Take regular breaks and avoid gambling when tired, upset, affected by alcohol or affected by another substance.
- Keep gambling separate from essential household money and review your activity regularly.
- Use account restriction, time-out or self-exclusion options if you need a break.
- Seek independent support if gambling is becoming difficult to control.
Responsible gambling tools may not prevent every form of gambling harm, so you should use them alongside a personal plan and honest self-assessment. If you believe gambling is no longer enjoyable or manageable, stop playing and use the available account support options. Information about Australian gambling support services can be found through recognised government and community organisations.
Questions, disputes and changes
If you have a question about a bet, transaction, game result or account action, review your account history and the relevant rules first. If the issue remains unresolved, raise it through the support channel available on the website and provide enough information for the matter to be investigated. This may include the account username, date and time, transaction reference, game or market and a clear description of the issue. Do not send passwords or unnecessary sensitive information.
The website may update these Betting Rules to reflect changes to products, systems, legal requirements or operational procedures. The current version published on the website applies from the date stated or, where no date is shown, from publication. You should check this page and the relevant game or promotional terms before placing new bets. If you do not accept an updated rule, you should stop using the affected service and review the options available under the Terms and Conditions.