Privacy Policy | Shuffle Casino

Information we may collect

The information handled by Shuffle Casino depends on how you use the website and the services available to you. We may collect information that you provide directly, information created when you use your account, and technical information collected from your device or browser. We aim to collect information that is relevant to the purposes explained in this policy.

Account and identity information

When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also handle information about your responsible gambling choices, support requests and communications with us. This information helps us create and administer your account, provide services, respond to questions and maintain a safe playing environment.

Verification information

To verify identity, age, eligibility or account activity, we may request documents or other information. This can include identity documents, evidence of address, information about the source or ownership of funds where appropriate, and records of checks carried out during account review. Verification information helps prevent underage access, impersonation, fraud, money laundering and other misuse of the website.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment providers may process sensitive payment details on our behalf. We may receive information needed to confirm a transaction without receiving or storing all of your payment credentials. Transaction records help us operate accounts, investigate disputes, identify unusual activity and meet applicable legal and compliance requirements.

Device, usage and cookie information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device type, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may also use cookies and similar technologies to remember settings, keep the website functioning, understand usage and support security. Some information may be collected automatically through server logs, analytics tools or comparable technologies.

How we use and share information

We use personal information for appropriate business, service, security and legal purposes. The main purposes may include the following:

Creating, maintaining and administering player accounts.
Providing website features, gaming services and account functions.
Processing and recording deposits, withdrawals and other transactions.
Checking identity, age, eligibility and account ownership.
Carrying out anti-fraud, security, risk and responsible gambling checks.
Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
Communicating with players about accounts, transactions, service updates, security matters and support requests.
Understanding how the website is used and improving its performance, content and accessibility.
Managing technical operations, troubleshooting errors and protecting the website, players and our systems.
Sending marketing communications where permitted and where relevant preferences or consent requirements apply.
Meeting applicable legal, regulatory, tax, accounting, dispute-resolution and compliance obligations.
Establishing, exercising or defending legal rights and responding to lawful requests.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details, verification information and transaction records may be reviewed together to confirm that an account is being used safely and appropriately. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements.

Sharing information

Information may be shared with service providers and professional advisers that help operate the website or provide services on our behalf. These parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, customer support, communications, security, auditing and legal services. They should receive only information relevant to their role and are expected to handle it securely.

Information may also be disclosed where necessary to protect players, investigate suspected misconduct, comply with a lawful request, enforce applicable terms, resolve a dispute or protect rights and property. If information is transferred or accessed outside Australia, appropriate steps may be taken to support secure handling and comply with relevant privacy requirements.

Cookies, security and retention

Cookies

Cookies are small text files or similar technologies stored on your device. Essential cookies may be needed for features such as account access, session management, security and transaction functions. Other cookies may help us remember preferences, understand website traffic, measure performance or improve content. Depending on the technology used, cookies may be placed by us or by service providers supporting the website.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block certain cookies or receive a notification before a cookie is stored. Disabling essential cookies may affect the availability or operation of some website features. Browser settings and cookie controls may differ between devices, so you should review the options available in your chosen browser.

Security

We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention

We keep personal information for as long as reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record keeping. Some records must be retained for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal obligations, security needs or other valid exceptions.

Access: you may ask for information about the personal information we hold about you and, where appropriate, request a copy.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. Some information cannot be deleted immediately if it must be retained by law or is needed for security, dispute or compliance purposes.
Marketing preferences: you may withdraw consent to marketing communications or ask us to stop sending promotional messages. Service, security and account-related communications may still be sent where necessary.
Information about handling: you may ask questions about how your information is collected, used, shared or retained.

To exercise these rights or make a privacy request, contact support@shuffle-casino.best. Please include enough information for us to understand your request and identify the relevant account. We may ask for reasonable information to verify your identity before responding. This helps protect personal information from unauthorised disclosure. If you are contacting us on behalf of another person, we may ask for evidence that you are authorised to do so.

We aim to respond to valid privacy requests within a reasonable period. If a request is complex, requires additional checks or cannot be completed in full, we will explain the reason where appropriate. A request to withdraw marketing consent can usually be made by contacting us or using an unsubscribe option included in a promotional message. Withdrawal does not affect processing that occurred before consent was withdrawn and does not prevent essential account or security communications.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our services, technology, business processes or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. We encourage players to review this page periodically so they remain informed about how information is handled.